Pojk App FAQ — answers to all your questions

Each individual One account only can be kept. Creating multiple accounts may result in permanent suspension of all accounts and forfeiture of all balances. For more details In the Terms & Conditions View.

On the login page Go to "Forgot password?" Click the link. An OTP will be sent to your registered mobile number. Verify the OTP and set your new password. The entire process takes under 3 minutes.

Yes, it's possible. However, it can't be done directly — please contact our Via the support team is required. Complete KYC verification with your national ID and a selfie, and your number will be updated.

KYC stands for Know Your Customer — it's an identity verification process. For fast withdrawals and large transactions, This is mandatory. Submit photos of the front and back of your national ID along with a selfie, and verification will be completed within 24 hours.

Notify the support team. Withdraw your balance first, then request account closure. Alternatively, Responsible Gaming You can opt for self-exclusion from the page.

Entering the wrong password multiple times will temporarily lock your account. Wait 30 minutes and try again. For a faster resolution, reach out via the support chat.

Minimum deposit amount on the pojk app BDT 100. bKash, Nagad, and Rocket — the same limit applies across all methods. The daily maximum deposit limit may vary per payment method.

Typically Within 15 to 30 minutes withdrawal is completed. It's even faster if KYC verification is done. Withdrawals between midnight and 6 AM may take a little longer.

Minimum withdrawal amount BDT 300. Winnings earned from bonuses are subject to wagering requirements before withdrawal. For more details, In the Terms & Conditions View.

First, refresh the page and wait 5 minutes. If it still doesn't appear, Transaction screenshot Take it and send it via the support chat. Issues are usually resolved within 30 minutes.

Common reasons for withdrawal rejection include: incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. Contact support to find out the reason — most cases are resolved quickly and easily.

pojk app itself No transaction fees charged. However, bikash, Nagad or Rocket may deduct their own charges — this is subject to each mobile banking service's own policies.

Maximum daily withdrawal for standard members BDT 50,000. VIP members have higher limits. If KYC is not completed, limits may be lower.

Bonus funds cannot be withdrawn directly. You must wager that amount a set number of times first. For example, a 20x wagering requirement on a BDT 500 bonus means you need to place a total of BDT 10,000 in bets. Once the requirement is met, the bonus becomes withdrawable.

Every day Log In the Daily Bonus section will appear on your dashboard. Just click Your bonus will be activated. Log in 7 days in a row and you'll also earn a special weekly bonus.

For each successful referral Bonus up to BDT 300 is available there. Share your referral code with a friend — once they register and make their first deposit, a bonus will be credited to your account.

Cashback is calculated based on your net weekly losses. Every Monday, the previous week's cashback is credited to your account. The cashback rate 5% to 20% Up to, depending on your VIP level.

Typically, each bonus is valid for 7 to 30 days Yes, depending on the bonus type. If wagering is not completed within the validity period, the bonus will be forfeited. Check the terms and conditions for each bonus individually.

Your VIP level is determined automatically based on your monthly betting volume. Bronze → Silver → Gold → Platinum → Diamond — 5 tiers. Higher tiers unlock better cashback, faster withdrawals & exclusive bonuses.

In Live Casino With a live dealer Play in real time via high-definition video streaming. Blackjack, Roulette, Baccarat, Dragon Tiger — all your favourite games are here. In the Casino section View.

30+ Sports Betting is available across cricket (IPL, BBL, BPL), football (Premier League, Champions League), tennis, badminton, kabaddi, and much more. In the Betting section View all matches.

pojk app is only Internationally licensed & RNG-certified game providers Uses. Games from world-class providers like Pragmatic Play, Evolution, and Habanero are completely fair.

First, Internet connection Check. Clear your browser cache (Ctrl+Shift+Delete). Try a different browser. If the issue persists, Mobile app Use it — games run much faster on the app.

If the connection drops during a slot or casino game, the game will pause. When you reconnect, the game will resume exactly where you left off. Your staked amount remains safe — no losses are incurred.

In most slots games Demo Mode Yes. Demo Mode lets you explore games without using real money. However, winnings earned in Demo Mode cannot be withdrawn.

On Android, your phone's Settings → Security → Unknown Sources (or Install Unknown Apps) option needs to be enabled. Simply download the APK file and tap it to install. There are no security concerns — the file is completely safe.

When a new update is available, you'll be notified automatically when you open the app. Simply click the update button and The new version will be installed. Or alternatively, Download page Download the latest version from

First, fully close the app and relaunch it. If that doesn't work, go to the app's Clear Cache (Settings → Apps → Pojk App → Clear Cache). Update to the latest version. If the issue persists, reinstall the app.

Yes, you can use the same account on any device. However, Simultaneous login on two devices is not allowed. Logging in on a new device will automatically sign you out of the previous one.

Inside the app Profile → Notification Settings you can enable or disable bonus offers, payment updates, and game notifications as you prefer.

This is a scam. pojk app will never ask for your password, OTP, or banking details by phone, message, or email. If you receive any such communication, contact our support immediately and change your password.

Profile → Security Settings → Two-factor verification → Enable. From then on, you'll receive an OTP on your mobile with every login. This significantly increases the security of your account.

Change your password immediately and notify our support team. Our team will review your account activity and take the necessary steps. For security purposes, your account may be temporarily suspended.

Responsible Gaming All self-control tools are available free of charge on the page. Deposit limits, session timers, loss limits, cooling-off periods, and self-exclusion — all can be activated from your account settings.

pojk app does not store any card or bank details directly. All payments are Via SSL-secured payment gateway is processed. Your financial information is completely secure.

Date of birth is mandatory during registration and is verified through both AI systems and manual review. Under 18 years of age Registration will not be completed under any circumstances. Age is also verified during KYC.